L'Oréal South Africa voluntarily recalls one batch of Dark and Lovely Precise Diamond Straight and Shine Relaxer 125ml tub
L’Oréal South Africa has initiated a voluntary recall of one batch of the locally produced Dark and Lovely Precise Diamond Straight and Shine Relaxer 125ml tub. The affected batch carries the batch numbers 87UD00 and 87UD01.
An isolated incident in the production led to an imbalance of the active raw material, affecting one batch only. All other batches remain safe and available. The batch numbers can be found on the back of the jar as indicated in the images below.
Consumers of Dark and Lovely Precise Diamond Straight and Shine Relaxer 125ml tub with batch numbers 87UD00 and 87UD01 may experience increased hair breakage, and increased scalp irritation
To date, no quality problems relating to this Dark and Lovely Precise Diamond Straight and Shine Relaxer have been recorded and the issue is isolated to this batch. No other products in the Dark and Lovely range are affected.
As a precautionary measure, production and marketing of this product has been stopped.
The Dark and Lovely Precise Diamond Straight and Shine Relaxer 125ml tubs with the batch numbers 87UD00 and 87UD01 are being withdrawn from all affected retail point of sales.
Consumers who have purchased products with either of these batch numbers must not use the product and must return it to the place of purchase for a full refund.
At L’Oréal South Africa, we are committed to producing products that are safe and effective. The safety of our consumers and the quality of our products is our top priority.
For product assistance or refund related queries, please contact
SOUTH AFRICA: The L’Oréal South Africa Consumer Advisory Division by telephone on 0861106542, via WhatsApp on 0734606754, email [email protected] or via Facebook (Dark and Lovely SA).
BOSTWANA: Telephone: +267 390 4941, WhatsApp: +27 73 460 6754, Email: [email protected]
ESWATINI: Telephone +268 7682 5683, WhatsApp +27 73 460 6754
NAMIBIA: Telephone: +264 61 293 2000, WhatsApp: +27 73 460 6754, Email: [email protected]